Returns & Exchanges
Welcome to Thread Habit Boutique's Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
If your question didn’t make the list, have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at firstname.lastname@example.org for immediate assistance.
What is your Return Policy?
At Thread Habit, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
Returns are for store credit only! No refunds will be issued.
- Prepaid return labels are generated for US orders only. Please email email@example.com to initiate your return.
- Return shipping charges are the customer’s responsibility and will be deducted from store credit/refund amount.
Items purchased from Sale, Clearance and Last Chance may not be returned, refunded or exchanged.
All returns/exchanges must be done within 30 days of order receipt.
Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks.
Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org for assistance.
- Swimwear is eligible for a return only if the hygienic liner is still attached.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at email@example.com
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
- Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
- Place unwanted merchandise in a shipping safe box or envelope with original packing slip included.
-> -> Email firstname.lastname@example.org TO INITIATE YOUR RETURN/EXCHANGE AND WE WILL EMAIL YOU YOUR PREPAID LABEL.
If you chose not to use the provided Return Label option, you may mail your return to:
3311 202nd St.
Lynwood, IL 60411
When will my return be processed?
Returns are processed within 5-7 business days of our receiving them. Please record your tracking information to see when it arrives.
If you have any issues with printing your return label, please email email@example.com. We will send a confirmation email when your store credit is available.
*We recommend recording your tracking information to ensure delivery.
Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 20 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your packing slip, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here?
Whether you want more information about our boutique’s free shipping, or you want to know more about our return labels, please reach out to use with questions we haven’t already answered. You can email us at firstname.lastname@example.org.