FAQs
SIZING QUESTIONS
WHAT SIZE SHOULD I ORDER?
We understand that our customers are different shapes and sizes, and sometimes it is difficult to shop online because you can’t try anything on! We have created a general sizing guide to help you decide which size would be best for you.
We also work hard to provide size recommendations about each product in the description, so don’t forget to check there! If you still have questions about sizing, you can message us at hello@threadhabit.com OR even message us on Facebook and we will try to provide any information you need to make your decision!
I’M UNSURE ABOUT SIZE OR FIT OF PRODUCT – HOW DO I FIND THIS INFORMATION??
We love to hear from our customers and we want to make sure that you get what you are looking for the first time through. We work hard to try and put size recommendations and material on each of our descriptions but if you don’t see it there, then send a shout out to us and we can help you out. We also have a general sizing guide to help you on your way. If you still have questions, email us at hello@threadhabit.com OR send us a message on Facebook.
ORDERING QUESTIONS
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don’t accept personal checks, money orders, direct bank transfers or multiple forms of payment.
WILL I BE CHARGED SALES TAX?
Illinois is an origin-based tax state, therefore you will be charged the current sales tax rate for Illinois.
HOW TO APPLY A GIFT CERTIFICATE OR COUPON CODE AT CHECK OUT?
To use a Gift Certificate code or Coupon code at check out, go to Step 5: ORDER CONFIRMATION on the check out page. Click the box that says “Gift Certificate or Coupon Code.” Enter your code here and click APPLY. You will either get a green successful notification or a red unsuccessful notification. If it is successful, you should see a line for the coupon amount and you will see that it was deducted from your Grand Total. If it is unsuccessful, double check that you entered your code correctly. Remember, codes are case-sensitive. If you are still having issues, please contact customer service at hello@threadhabit.com
HOW TO APPLY A STORE CREDIT AT CHECK OUT?
The nice thing about a store credit is that it is automatic, just make sure you are logged into your Thread Habit account that has the store credit on it and then you can go about your shopping experience. When checking out and you get to Step 4: Order Confirmation, you will notice that there will be a HOW WOULD YOU LIKE TO PAY option. With a store credit it will automatically be checked and if you have enough, you can just click PROCEED TO PAYMENT. In the event that there is not enough a warning message will be on your screen letting you know that there is a remaining balance and you will have to pay for it using an another form of payment.
If it is unsuccessful, make sure you are logged in to the correct Thread Habit account. In the event that your store credit doesn’t automatically apply, please email us at hello@threadhabit.com and we will look into that for you.
CAN PROMO CODES BE USED WITH ALREADY DISCOUNTED ITEMS OR SALE ITEMS?
Promo codes and offers cannot be combined with already discounted items or sale items. On RARE occasions we will offer discounts for our Sale Items Only. Make sure to always read the fine print on our marketing for the exclusions and limitations.
CAN I USE PROMO CODES AND/OR DISCOUNTS WITH GIFT CERTIFICATES?
Discounts and promo codes cannot be used for the purchase of a gift certificate.
WAS I CHARGED TWICE?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the “PAY FOR ORDER” button once!
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
You’re so close to having that perfect outfit or item, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the “PAY FOR ORDER” button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please contact us by email at hello@threadhabit.com
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The ladies in our Warehouse are always working fast to pack and ship orders fast. So if you need to change an address or item on your account you need to contact us as soon as possible via email at hello@threadhabit.com. If you wish to cancel your order for a refund, you must contact us within 24 hours, after that timeline, we will only be able to issue you a store credit for your items.
WHAT DOES “AWAITING FULFILLMENT” MEAN??
Once we have received your payment and it has been processed and accepted, you will receive an email from us that will tell you that your order is now Awaiting Fulfillment, what does that mean? All that means is that we are now working on getting your order put together for you. We usually fulfill those orders within 3-6 business days unless its during a promotional sale, which during that point it can take up to 8 business days to fulfill your order and get it ready to be shipped out.
I DIDN’T GET ANY EMAILS FROM YOU??
Yay! You placed an order! If, for some reason, you don’t get an email from us, please check your spam/junk folder. You still don’t have an email, your email on your account could be inaccurate so you will need contact us via hello@threadhabit.com to change your email address on your Thread Habit Account.
SHIPPING QUESTIONS
WHEN WILL MY ORDER SHIP??
Please see our shipping information section for more details.
WHERE DO YOU SHIP FROM??
We are located in Lynwood,IL.
RETURN QUESTIONS
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once the delivery man drops off your return at our warehouse, your return will be processed within 7 business days. We send you an email to the address used to place the original order letting you know what your Store Credit amount will be or the tracking information for your exchange.
WHAT IS YOUR EXCHANGE POLICY??
Our return policy is for store credit only. If you would like to exchange your item for a different size, you will be issued a store credit that you can then use to purchase the new size. We are unable to hold items.
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
All sale items are final and cannot be returned. View our full Return Policy.
GENERAL QUESTIONS
I’M IN LOVE WITH SOMETHING THAT IS OUT OF STOCK IN MY SIZE! WHAT CAN I DO?
Oh No, isn’t that just the worst! However, hope is not lost! We may be able to get that item back! Send us an email at hello@threadhabit.com or message us on Facebook to let us know how much you love that item. Once we get it back in stock, we will send out a ReStock Email and Facebook notification so you can get that item that you just gotta have 🙂
DO YOU HAVE GIFT CARDS?
We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!
HOW WILL MY EGIFT CARD BE SENT TO THE RECIPIENT?
All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.
DO EGIFT CARDS EXPIRE??
Gift card codes and store credit codes never expire!
DO YOU HAVE STORE LOCATIONS?
Not Yet!! We have started as an online store first so our customers can shop with us 24/7 anywhere they want to!!
CUSTOMER SERVICE QUESTIONS
We love to hear from you and we offer many places for you to get a hold of us in the event you have a question or concern or even to send us some love. Please don’t hesitate to reach out to us, we work Monday – Friday 10am-5pm. We try to respond to our customers within 24 hours, but if you haven’t heard from us after that timeframe then you can try any of our other channels of communication.
Email: hello@threadhabit.com
Facebook: Thread Habit Boutique